Privacy Policy
We (also referred to as “We”, “Us” or “Our”) are dedicated to protecting your personal data and privacy.
This Privacy Policy describes how we collect and safeguard the information you submit via the Claro Nexora website.
We will defend these principles:
- To clearly explain how we collect and process your personal information:
Our goal is to enable you to make informed decisions about how your personal data is used and processed. That is the purpose of this website. We use a range of methods and procedures to provide you with relevant information on personal data use.
If we determine that you require specific details, we will provide them at the appropriate date and time.
We are happy to answer any questions and clarify any legal limitations you may have. You can contact us by email at: info@claro-nexora.com
- Personal data will be used exclusively for the purposes outlined in the policy.
We may process personal data for various purposes, including providing you with access to the website, connecting you with third-party trading platforms (the ‘Services’), improving the site, safeguarding our rights and interests, supporting the maintenance and delivery of the Services, fulfilling legal and regulatory obligations, and performing administrative and business activities to ensure the effective delivery and use of the Services.
We also process personal data to better understand your preferences and requirements.
- Use essential tools to protect your personal data rights:
Dedicated resources are available to help you exercise your rights. Contact us anytime to request your personal data; we will modify or delete it, cease its use for specific or general purposes, or transfer it to you or a third party. We will accommodate your requests.
- Protect your personal data:
Although we cannot guarantee the absolute security of your personal data, we are committed to using a range of measures and techniques to protect it.
Our privacy and security policy is comprehensive.
1. Scope?
This policy details the personal data we collect from individuals and outlines how we process, share with third parties, and protect that information.
This Policy covers information related to an identified or identifiable individual. An identifiable individual is someone who can be directly identified, or whose identity can be determined by combining other information we hold or access.
The Policy defines “processing” as any operation involving the collection or use of personal data. It encompasses the management, organization, and storage of such data.
Our services are intended for general audiences and are not designed for individuals under 18. We do not knowingly collect information from minors under 18, nor do we knowingly permit them to use our services. If we become aware that we have collected information about a child, we will delete it as quickly as possible.
2. What personal data do we retain about you?
When you access our services or channels, or visit our website, we collect personal data. In some cases, we ask you to provide this information directly. In other cases, we gather it by analysing your use of our services or channels or by receiving it from our third-party partners.
3. You are not obligated to share personal information with the company, and choosing not to do so carries no penalties.
You are not required to provide any personal data. However, in certain situations, this may limit our ability to deliver services or prevent users from accessing the website.
4. What kinds of personal data do we collect? When you visit our website, we gather the following personal information:
It includes your online activity log, traffic data (including IP address, date and time of access), preferred language, software crash logs, browser type, and details about the device you use. This information is not private and cannot be used to identify you.
Personal Data we receive from you: any personal information you choose to provide when connecting to a third-party online trading platform through our services.
Personal information you share directly with third-party platforms to facilitate transactions: your full name, address, phone number, and email address.
5. Legal Basis and Purposes for Processing Personal Data
We process your personal data for the purposes outlined in this section and in line with the relevant legal basis.
The company may not use your personal data without a legal basis. The legal grounds for processing your personal data are:
- You have consented to the processing of your personal data for one or more purposes. This happens when you provide personal information via the website so that we can forward it to a third-party trading platform.
- The company or a third party may need to process data to pursue legitimate interests. For example, this may be necessary to enhance our services or defend against legal claims.
- Processing must adhere to applicable legal requirements.
Contact us via email for more information on the processing required to safeguard the legitimate interests.
Below is a list of reasons and legal bases on which we may use the personal data you provide.
Share your personal information with third parties upon your request to access digital trading
If you request it, we may ask you to provide personal data for forwarding to third-party companies.
You have consented to the processing of your personal data for one or more purposes.
We need personal data to address your requests, questions or concerns about our services.
The company's legitimate interests and those of any third party must be processed.
Personal data is processed to comply with administrative, judicial, or legal obligations.
Processing is required to ensure that we comply with legal obligations.
To enhance our services, we may use personal data, including crash or malfunction reports we collect in connection with the services.
Processing is required to protect the legitimate interests of the company or a third party.
Protect Our Services from Fraud and Misuse
To execute and oversee activities aligned with our service requirements, including back-office operations, business development, strategic decision-making and oversight mechanisms.
Processing is necessary to advance the legitimate interests of the company or a third party.
We apply a variety of analytical techniques, including statistical methods, to evaluate data and support decision-making across a range of issues.
Processing must serve the company’s or a third party’s legitimate interests.
To safeguard our assets, rights, and interests—as well as those of third parties—we have developed HTML0 to establish and defend legal claims. We may process personal data to protect our rights, interests, and assets, or those of third parties, in compliance with applicable laws, regulations, agreements, conditions, terms, or policies.
Processing is required to pursue the company’s legitimate interests or those of a third party.
6. Disclosure of Personal Data to Third Parties
The company may also share personal data, including IP addresses, with third-party service providers—such as hosting and storage providers—to analyze user experiences.
You may also request that we disclose specific personal data about you to third-party trading platforms. In such cases, we will share the personal data you provide with those platforms. Their privacy policies will govern its use. Your personal information may be shared with multiple trading platforms.
The Company may share personal data with related entities or business partners. This enables the Company to access the resources necessary to enhance and improve its products and services for customers.
If required to protect the rights of third parties or their assets, the Company may disclose personal data to regulatory, local, or other official authorities.
We may share your personal data with potential investors, purchasers, or lenders of our company or any group entity if such a transaction occurs (including the transfer or sale of our company’s or another group entity’s assets), or as part of any merger, restructuring, consolidation, or bankruptcy affecting our company or any affiliated business.
7. Third-Party Cookies and Related Services
We may employ third-party advertising or analytics providers. They may also utilize cookies and other technologies.
Cookies are small text files stored on your device each time you visit or access the website. They collect information about your preferences and browsing habits to enhance your user experience, remember your settings, and personalise the products and services you may enjoy. Cookies are also used for statistical and analytical purposes.
Some cookies we use are session cookies, which are temporarily downloaded to your device and last only until you close your browser. Other cookies are persistent and remain on your device after you close your browser. They help the website recognise you as a returning user and allow you to return to the site.
Types of cookies:
We may use them for their intended purposes:
Cookies are strictly necessary
These cookies are essential for accessing the features you’ve requested and for navigating our website. We use cookies to deliver the information, products, and services you’ve requested.
They’re essential for your device to download and stream data, allowing you to browse the website, access its features, and revisit pages you’ve previously viewed.
Cookies collect personal data, such as your username and last login date, to verify that you are logged in to the site.
Session cookies are deleted as soon as you close your web browser.
Functional cookies
Cookies enable us to recognize you each time you visit our website and store your preferences.
They remain saved until their expiration date, even after the browser is closed.
Performance Cookies
We use cookies to gather statistical data on website performance and inform improvements. They also enable us to analyze site usage.
Cookies store anonymous data that isn’t associated with any identifiable individual.
Session cookies are removed when you close your browser. Other cookies remain valid indefinitely.
Cookies have been blocked or removed
To disable or delete cookies, simply update your browser settings. Below are links to step-by-step guides for the most popular browsers.
- Firefox
- Microsoft Edge
- Google Chrome
- safari
Please note that if this occurs, some or all of the website’s functions and features may not work as intended.
Online Tracking Notice
The Company will retain your personal data only for as long as necessary to achieve the processing purposes set out in this policy, or for any additional period required or permitted by applicable laws, regulations, policies, or official orders.
We will share your information with third-party trading platforms for 12 months. With your consent, we will continue sharing your data for an additional 12 months.
We regularly review the Personal Data we retain to confirm when it is no longer required.
9. Transfers of Personal Information to Third Countries or International Organizations
Your personal information may be transferred to other jurisdictions, for example to a third country (i.e., any country outside your country of residence) or to international organisations. The Company implements all necessary measures to safeguard your personal data and ensures you can exercise your rights and access effective legal remedies.
All residents of the EEA (European Economic Area) benefit from these protections and safeguards.
- Transfer to a third country or international organisation that the European Commission has deemed to provide an adequate level of protection for personal data under Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “GDPR”)
- The transfer is carried out pursuant to a legally binding, enforceable agreement between public entities or authorities under Article 46(2)(a).
- The transfer was executed in compliance with the European Commission’s standard data protection clauses adopted under Article 46(2)(c) of the GDPR. You can review these clauses at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
Our company can provide information on the security measures we implement to safeguard your personal data when it is transferred to third-party countries or international organisations. Send an email to info@wealthwaydigital.uk
10. Personal Data Security
We have implemented appropriate organizational and technical safeguards to protect personal data. These safeguards prevent its accidental or unlawful destruction, loss, or modification.
While we take all reasonable measures to safeguard your personal data, we cannot guarantee it will remain free from errors. We are not responsible for any intangible, incidental, or consequential damages arising from the use or disclosure of personal data. This includes, without limitation, data exposed through transmission errors, unauthorized third-party access, or any other cause beyond our control.
When faced with legal requirements or other obligations beyond our control, we may need to disclose your personal data to third parties, such as government authorities. We cannot ensure the security measures these third parties apply to your personal data in these circumstances.
No method of transmitting personal data over the Internet is completely secure. We cannot guarantee the protection of any personal information you send to us online.
11. Links to third-party websites
Links to third-party websites and applications appear on this site. These platforms operate independently of the company, and we are not responsible for their personal data collection or processing. This Policy does not apply to any actions taken on or through those sites or apps.
Please review the privacy policies of any third-party websites or apps we recommend before accessing or using them. We also recommend providing any personal data directly to those providers.
12. Updates to this Policy
The policy may be updated at any time. When we make changes, we will post the revised policy on our website and notify you accordingly. For significant updates, we will use the most appropriate channels and publish an announcement on our website. Unless stated otherwise, all amendments take effect upon publication of the updated policy.
13. Your rights concerning your personal information
You have the right to request that we verify the accuracy of any personal data we collect about you, rectify any errors, and delete any personal data we no longer require. You may also restrict how we process your personal information.
If you reside in the EEA, please consult this page:
You can exercise your rights over any personal data you provide. To do so, please email us at the address below.
Access rights
The Company can verify the accuracy of the personal data it processes about you. If it does, you’re entitled to access that data.
The Company will provide an electronic copy of any personal data it processes and may impose a reasonable fee for additional copies. Upon request, the data will be made available electronically.
Access to personal data must not infringe upon the rights and freedoms of others. If responding to a request would adversely affect another individual’s rights or freedoms, the company may decline or restrict its compliance.
Right to rectification
The Company may correct inaccurate personal data. You may request that any incomplete personal data about you be completed or amended, in line with the purpose of processing.
Right to Erasure
The following reasons apply: (a) Personal data are no longer required for the purposes for which they were collected or processed; (b) you withdraw your consent and there is no other legal basis for processing; (c) you object at any time, for reasons specific to your situation, to the processing of your personal data based on legitimate interests pursued by us or a third party; (d) personal data have been processed unlawfully; or (e) personal data must be erased to comply with a legal obligation of the company.
This right does not apply if the processing is necessary to (a) fulfill a legal obligation under European Union or member state law; or (b) establish, exercise, or defend legal rights.
Processing restrictions
If you are concerned about the accuracy of your personal data, you may request that the company limit its processing.
If you request that your personal data be restricted, it may be retained only with your consent, to establish, exercise, or defend legal rights, to protect another individual’s rights, or when there is an overriding public interest within the European Union or its member states.
Data Portability Rights
If an automated system processes your personal data based on your consent or under a contract to which you are a party, you have the legal right to access and review the personal data you provided to the company.
You may request that your personal data be transferred directly from the company to another controller, where technically feasible. Exercising your right to data portability does not affect your right to erasure. Data portability does not infringe upon anyone else’s rights or freedoms.
Right to challenge
You may object at any time to our processing of your personal data when it relies on the legitimate interests pursued by the company or a third party. This right is not limited to profiling based solely on those interests. If we can demonstrate compelling legitimate grounds for processing your personal data, we will only be required to stop if you can show that your rights, freedoms or interests, or the exercise, establishment or defence of legal rights, override those grounds.
You have the right to object at any time to the processing of your personal data for direct marketing purposes.
Right to Decline Consent
You may withdraw your consent to the processing of your personal data at any time. Doing so does not affect the legality or lawfulness of any processing carried out under your consent prior to its withdrawal.
You are entitled to lodge a complaint with your supervisory authority.
You may file an appeal with the supervisory authority appointed by any EU member state to protect individuals’ fundamental rights concerning the processing of personal data within the European Union.
The laws of the European Union and its Member States may limit your rights concerning your personal data, as detailed in Section 13.
We will provide the information you requested under section 13 of this agreement within one month of receiving your request. If necessary, this period may be extended by up to two additional months, depending on the nature and scope of your request. We will notify you of any extension and its justification within the initial one-month timeframe.
Provided it does not conflict with the provisions of section 13 of the law, any information you request under that section will be provided free of charge. However, if your request is unfounded or excessive, particularly if repeated, we may charge a reasonable fee to cover administrative costs for supplying the information or carrying out the requested action, or we may refuse to comply.
If the company has any doubts about a requester's identity, it may request additional information.